Refund policy.

Last updated: 9 October 2026

WalkWell4Life sells course access, for one person or as group seats, and The Clubhouse membership. Because courses are delivered electronically, purchases are generally final. We still want every customer to be treated fairly, so here is exactly how we handle refunds. Card payments are processed by FlourishTalk, the name on your statement.

In short

If something has genuinely gone wrong (you were charged twice, charged in error, or you truly cannot get what you paid for), contact us and we will put it right. We cannot refund a course already worked through.

1. Courses

Courses are sold and delivered on FlourishIQ and follow the FlourishIQ refund policy:

• If you were charged in error or bought the same course twice, we refund the duplicate or wrong charge.
• If a fault on our side stops you getting into a course and we cannot fix it, we refund that purchase.
• Once a course has been substantially used or completed, it is no longer eligible for a refund.

2. Group orders

Course seats that have not yet been taken up (the person has not been enrolled or the code not redeemed) can be corrected, moved to another person or the unused part refunded; the price of the remaining seats follows the discount tier of the corrected count. Seats already taken up are treated like the individual purchases above.

2a. The Wisdom of the Walk card deck and ebook

The deck and ebook are made to order with a name on them, so, like any personalised product, they cannot be returned once made and delivered. If you were charged in error or bought the same deck twice, or a fault on our side stops you downloading what you paid for and we cannot fix it, email us and we will refund it. In a group order, decks not yet made can be corrected or refunded.

3. The Clubhouse membership

Membership is billed up front for each period. You can cancel at any time from your member area: this stops all future billing, and you keep full access until the end of the period you have already paid for. We do not provide partial-period refunds for time already paid, but you will never be billed again after you cancel.

4. Card payments

Approved refunds on card payments are made through PayFast to the card that paid.

5. How to ask for a refund

Email support@flourishtalk.co.za with your name, the email you bought with, and a short note about what happened. Please write within 14 days of the charge so we can help quickly. Approved refunds are returned to your original payment method.